Terms and conditions

Blue Digital Limited, 49, Ptolemaion 204, 3041 Limassol, Cyprus (hereinafter referred to as "Zenlap" or "We", "us", "our" or "the Company")

This Agreement is intended to define the rights and obligations of Zenlap and the buyer (herein referred to as "You", "Your") of products presented on the sites zenlap.eu, zenlap.fr, zenlap.de, zenlap.co.uk, zenlap.es, zenlap.it, zenlap.dk, zenlap.se, zenlap.nl, zenlap.ru, and all their sub-domains. Any order placed with the Company indicates that You have read through and accepted this Agreement as it applies to Your purchases on our sites, and the Agreement shall be effective from the time the order is placed. In addition, the Agreement is permanently available for You to review and/or download and save at the following address: https://www.zenlap.eu/terms-conditions.

The Company’s products are offered for sale on our website when in stock, pending availability. The products are consistent with the standards applicable in EU. The photographs, texts, graphics and all information and characteristics illustrating and / or supporting our products are not contractual so that the Company cannot incur liability on the basis of these elements, in error or omission of any of these elements, or of changes to those elements by the suppliers and / or manufacturers. The product availability referred to above is indicative of and sensitive to the delay of the suppliers and / or manufacturers. In the case of permanent or temporary unavailability of a product, the Company will inform You on our site of the new deadlines of the suppliers and / or manufacturers for the product concerned. The permanent or temporary unavailability will not engage the responsibility of the Company nor will it initiate any right to compensation for You unless the delay exceeds thirty (30) days. In this case, the Company will do its best to propose an equivalent product or issue a refund of the amount received by the Company for this order, excluding freight charges, to the exclusion of any other compensation.

Once You have made Your choice, subject to the availability of the product, You will be required, upon acceptance of our contract, to provide to the Company Your site login details or create an account with the Company by following the process used to complete Your order. You agree to notify the Company of Your identity, contact information and address, (including name, address, telephone, e-mail address), all of which is necessary to purchase, deliver, and track Your order. The Company disclaims any responsibility if the data You provide proves to be incorrect. Once You have provided the information, You will then have access to a summary of Your order to verify the information reported, especially for delivery. You can then proceed to payment. The Company never handles Your payment information and will never have access to Your credit card number. Once payment has been accepted You will receive a confirmation of the order by email followed by an invoice once the order is processed. You expressly represent to have all the necessary rights for the use of the payment method You select during the order process and that the payment method is appropriately funded or credited in accordance with the total cost of Your order. Otherwise, the Company will not proceed with the delivery of the product(s) ordered and reserves the right to suspend or cancel any order or delivery in the case of non-receipt or cancellation of any of Your payments.

In all cases, the Agreement is effective as soon as You are willing to process an order on the Company’s website, within the limits of stock availability and the delivery area specified for each product. The contract expires after the receipt of full payment to the Company of sums due and the delivery of the product(s) chosen.

Prices of products are displayed in EUR, GBP, DKK, SEK, PLN and RUB, all taxes included. Prices are subject to change, increases or decreases, at any time due to promotions, sales, or for other reasons as determined by the Company. The payment fees that your bank may charge remain at Your own expense.

The Company undertakes to deliver any order within a maximum legal period of thirty (30) days after receipt of payment within the limits of available stocks. However, in the case of the loss of goods during transport, the Company cannot guarantee this period and will strive to minimize the effects and ensure opportunities for refund or exchange the product. If you notice any degradation of the product packaging, you will need to notify the delivery man and contact Us within eight working days after the delivery of Your order. Otherwise, you will be deemed to have accepted the products delivery.

You have a period of sixty (60) days from the date of Your order to cancel Your purchase. You must notify us in advance of exercising Your right to withdrawal by sending us an email to contact@zenlap.com. You must return the package to the address provided per email at Your expense, under Your responsibility, in its original packaging, protective plastics with all its parts and accessories, including the original manual and any special packaging, and in perfect condition for resale. The Company will then issue a refund for products ordered for the amount on the order, excluding charges, within fifteen (15) days of the receipt of goods: in other words, the Company will refund the price of the product plus the shipping costs paid with the order; the return shipping charges will remain at Your expense. The Company will reimburse the shipping charges only if the returned product has a manufacturing defect, which the Company reserves itself the sole right to observe. The original invoice is required for any return. Failing to respect these conditions will invalidate Your right to withdrawal and You will not receive a refund. In case that the product is not returned in a perfect condition, the Company reserves the right to deduct up to 40% from the product’s public price (excluding VAT) (depending on the actions to be performed) as a fee in order to put the product back in order for resale (when applicable). In the event that the product is returned in a condition where it is impossible to put it back in stock for resale (damaged-altered-dirty box, dirty or damaged product, missing parts) Zenlap reserves the right to simply refuse the product and return it as it is to its sender's address.

The Company remains the owner of the products ordered online and is the guardian until full payment of the invoiced amount has been received by the Company. Has default, and if this payment is not corrected within a maximum of fifteen (15) calendar days after delivery, You must return the product at Your expense.

The data collected during Your order is required for order processing and customer service. You acknowledge that refusal to provide such personal data, or that providing incomplete or invalid data may make it impossible to process Your order. Your personal information will never be forwarded to a third party. You have a right to access, change and/or remove Your personal data that You can always exercise by contacting our customer service department at: service@zenlap.com.

All copyrights, trademarks, distinctive signs and other property rights, particularly on intellectual products and the site of the Company, remain in the full ownership of the Company. You cannot make claims to any assignment of ownership because of the purchase of the product.

Neither party will be held responsible towards the other for the non-execution or delay in the performance of an obligation of this Agreement that is caused by the other party or after the occurrence of an event of force majeure. Events are specifically regarded as force majeure or cases fortuitous as those usually retained by the jurisprudence of French courts and tribunals. In the case of such an event, the obligations of the Agreement are suspended. If the event continues for a period exceeding one month, the contract is terminated automatically and without formalities.

ARTICLE 12 - GENERAL PROVISIONS
If any provision of this Agreement is declared invalid or non-enforceable by jurisdiction, it will be nullified without the invalidation of other stipulations. The general conditions of this Agreement are subject to French law, both in terms of basic rules and for the rules governing their form. Any dispute concerning the sale or relating to the Company’s website, even in case of warranty claims or plurality of defendants, will be under the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de Commerce de Paris).